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New digital messaging offer enhances omnichannel features in Customer Service
Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering. This new digital messaging offering expands and unifies the core capabilities of Omnichannel for...
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Announcing RPA, enhanced security, no-code virtual agents, and more for...
It's a privilege to work with global organizations every day to help them compete and innovate in a modern, data-driven economy. Our goal with Dynamics 365 and the Microsoft Power Platform is to help...
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Our vision for the Microsoft customer data platform
Empowering organizations everywhere to gain insight from all their data sources and deliver personalized customer engagementThere is a fundamental change occurring across industries and organizations:...
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Working together to support our mutual customers
Every customer is unique. Their industry, their size, the regions they operate in, their business model, and even their culture make them distinct from other firms. At Microsoft we believe it's...
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Enhance your Dynamics 365 mixed reality experiences on HoloLens 2
HoloLens 2 is now available, with breakthroughs in hardware design, AI, and mixed reality. Dynamics 365 mixed reality applications take full advantage of these breakthroughs to deliver even more...
View ArticleSmart cities: Innovation, inclusion, and IoT
This week, at Smart City Expoin Barcelonawe're excited to showcase new innovations that will transform Smart City programs worldwide. Smart cities are no longer science fiction. They're here and now...
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Formulas for success with Dynamics 365 and Power Platform
No two organizations are alike, and neither are the solutions needed to achieve meaningful business results. The one common challenge for every organization, however, is the need to unlock the...
View ArticleThe global state of customer service
Customer service is frequently cited as a key brand differentiator. It's no wonder that 90 percent of more than 5,000 respondents in the Global State of Customer Service report agreed that customer...
View ArticleUsing AI to better understand and engage your customers
Artificial intelligence (AI) has been around for some time now. What was once an elusive technology only accessible to those with vast resources and budget is now being democratized and attainable for...
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Microsoft Forms Pro updates help improve customer feedback management
According to the Customers | The Future of B-to-B Customer Experience report by Walker Information Inc, by 2020, analysts predict that customer experience will outpace price and product as a key brand...
View ArticleBuilding a more successful workforce with Dynamics 365 Human Resources
Microsoft delivers solutions that enable businesses to build winning teams and create a workplace where people can succeed. To help ensure we are providing the very best solutions to empower employees,...
View ArticleUpcoming changes to the Cloud Business Applications competency
When an organization consults a Microsoft partner to implement, deploy, or manage a cloud solution like Dynamics 365, they expect to receive world-class service, business acumen, and technical...
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Predictive lead scoring in Dynamics 365 Sales Insights
Almost all sales organizations share the challenge of managing a large number of leads, often coming from multiple sources. Most sales teams struggle to attend to so many leads, and would be better...
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Dynamics 365 Customer Service adds Facebook Messenger capabilities
Starting today, service teams can connect with customers using Facebook Messenger, the latest digital channel for Microsoft Dynamics 365 Customer Service. This new channel is included with our digital...
View ArticleDynamics 365 and Power Platform timeline for the 2020 release wave 1
Key dates for the upcoming release waveAs the business environment rapidly changes, we're dedicated to proactively delivering new capabilities to enable our customers and partners to drive toward...
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How to fight the three biggest fraud threats in e-commerce purchases
Most of us don't think twice about making purchases online, whether we're ordering books and media, grocery deliveries, or big-ticket items like appliances. The increase in digital transactions poses...
View ArticleNonprofits optimize donor engagement with Dynamics 365 Customer Insights
Nonprofit organizations rely on donors and volunteers to sustain and expand their missions. But they must compete with other nonprofits for the contributions of these valuable supporters. To secure and...
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How virtual agents transform the customer experience
We often hear the phrases customer experience and customer engagement used interchangeably. But these terms have completely separate meanings. Customer experience is a single event with the customera...
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IDMF – Configuration Setting – UpdateMasterSyncTablesPostMetaDataSync
Consider a scenario where you are using IDMF 2.0, and you find that after each IDMF Metadata sync the Master table list gets refreshed and you then have to manually sort out the list each time by...
View ArticleDynamics 365 for Finance and Operations – Things to consider when exporting...
I’ve worked on some cases related to Data Management exports to BYOD recently and I thought I would share some observations on things you should consider when exporting data to BYOD. This blog post is...
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