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How a leading logistics company navigated the shift to relationship selling
A recent survey of over 200 B2B sales leaders conducted by Heinz Marketing and Microsoft, sheds light on the accelerating shift to relationship selling models across a wide variety of organizations....
View ArticleRelease Notes for Field Service Version 8.8.0.88
Applies to: Field Service version 8.8.0.88 on Dynamics 365 for Customer Engagement version 9.xVisit the Admin Center for Dynamics 365 solutions page to install the update. For details, refer to how to...
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The Dynamics 365 for Marketing June 2019 update is now available
The June 2019 update of Dynamics 365 for Marketing is released and available for customers to install or update to starting now! This update includes several new complete features, previews of a few...
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New in Dynamics 365 Customer Service Insights: Share workspaces, train AI...
Since our announcement of the General Availability of Customer Service Insightson April 30, 2019, we’ve continued to work hard throughout the month of May to add even more capabilities to the service....
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Watch on-demand sessions from Microsoft Business Applications Summit 2019
The 2019 Microsoft Business Applications Summit is over, but your learning and discovery is just getting started. Event content is now available on demand in the Dynamics 365 Community, giving you the...
View ArticleAnnouncing end-of-life for Project Service legacy versions by February 2020
Continuing toward our goal of having all customers on the latest version of Dynamics 365, today we are announcing the retirement of all legacy versions of Dynamics 365 for Project Service by the end of...
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Storing Common Data Service activity logs outside of Office 365
Activity Logging was introduced in Dynamics 365 version 8 and still exists today within Common Data Service. It’s in addition to the existing auditing capability that has been available in Dynamics 365...
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How Microsoft Dynamics 365 for Field Service impacts the bottom line
A new study by Forrester Consulting calculates the potential return on investment (ROI) for implementing Microsoft Dynamics 365 for Field Service can help organizations realize benefits of $1.8M over...
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Automate playbook launch via a business process flow
In today’s world, the job of salespeople is challenging. They are under more pressure than ever to deliver value to sophisticated customers who have a plethora of information at their disposal. On the...
View ArticleRetail webinar for June
The monthly Retail webinar held on June 6 was filled with some great content and attended by over 80 participants from around the globe.We started with a demo of extensibility enhancements during which...
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Essential tools to create a better workplace – Microsoft at SHRM 2019
This week, Microsoft will be at the SHRM 2019 Annual Conference and Exposition to share best practices on how to unlock talent success, connect to collaborate, and drive culture change. The event...
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June release of Dynamics 365 Remote Assist adds small UI and other improvements
Applies to: Dynamics 365 Remote Assist (version 2.02)In the June release, we updated our User Interface framework to make it faster to make updates and release new features. You may notice some small...
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Lifecycle Services – June 2019 (Release 2) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (June 2019, release 2).Prevent overlapping service requests against the...
View ArticleUpcoming changes to the update tiles in Lifecycle Services (LCS)
We want to notify you about the changes were making to the Lifecycle Services (LCS) update tiles for One Version environments . This change is planned to be released in the July 2019 update of...
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Generate PDF quote documents based on standardized templates
When a customer is ready for a formal proposal that contains the most current pricing information and product quantities, they are generally presented with a quote. Until now, a salesperson using...
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June release of Dynamics 365 Import Tool (Preview) adds five new file formats
Applies to: Dynamics 365 Import Tool (build 111.1906.20006.0)We’re pleased to announce that with the latest update of Dynamics 365 Import Tool (Preview), in addition to GLB files, you can now import...
View ArticleFocusing on the customer experience at Customer Contact Week
As Ive been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, Ive also beenruminating on whatit means to lead a truly customer-centric service organization.As I see it,...
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Automatically validate your solutions using the PowerApps checker PowerShell...
A number of customers have automated build and release pipelines and a frequent ask, since announcing thegeneral availability of Solution Checker, is for the abilityto run checks outside of the user...
View ArticleVoice of the Customer deprecation
This impacts only customers who are using the Voice of the Customer solution for Dynamics 365 apps.With the release of Microsoft Forms Pro, we are announcing the deprecation of Voice of the Customer...
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Capture and analyze feedback with Microsoft Forms Pro, now generally available
Listening and responding to feedback is one of the most important parts of running a business. Starting today, with the general availability of Microsoft Forms Pro, everyone in your organization can...
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